loader image

Agenda – The MarTech Summit London
12 & 13 November 2025
Convene 155 Bishopsgate, London EC2M 3YD – Second Floor

Day 1 - Wednesday 12 November - Plenary Stage

08:00 - 08:50 | Registration & Energiser Breakfast

08:50 - 09:00

Chairperson Introduction & Overview

09:00 - 09:50

Panel Discussion | [OmniChannel] Mastering Platform Diversity for a Seamless Customer Journey

– Explore how marketers can embrace platform diversity and build effective omnichannel strategies to deliver a seamless, consistent customer experience.
– Learn how to unify your tech stack and marketing efforts for maximum impact.
– Expect insights on overcoming common challenges, selecting the right platforms, and measuring performance across the full customer lifecycle.

Breakout | [Retail Media Collaborations] Creating Connected Customer Experiences

09:50 - 10:10

Keynote Presentation | [AI in Marketing] Real-World Applications for Enhanced Efficiency and Personalisation

– Exploring practical use cases of AI in marketing teams to streamline workflows, enhance customer personalisation, and drive better outcomes.
– Leveraging Generative AI (GenAI) to unlock creative potential and improve campaign effectiveness across industries.
– Understanding the role of AI in change management, fostering adoption, and overcoming common implementation challenges in the marketing space.

Breakout | [Retail Media Collaborations] Creating Connected Customer Experiences

10:10 - 10:50

Panel Discussion | [Data-Driven Marketing] Harnessing the Power of Data through Advanced Analytics and Predictive Insights for Smarter Marketing Decisions

– Explore how marketers can harness the power of data through advanced analytics and predictive modelling to make smarter, more informed decisions.
– Learn more on the importance of data in shaping marketing strategies, from gathering and analysing customer insights to leveraging advanced tools for segmentation, targeting, and campaign optimisation.
– Learn how to use predictive analytics to forecast trends, personalise customer experiences, and ultimately drive higher ROI.

Breakout | [Retail Media Collaborations] Creating Connected Customer Experiences

10:50 - 11:10

Keynote Presentation | [Data as Strategy] Connecting Tech, Teams & AI for Customer Clarity

– Hear more on the persistent challenges of connecting siloed data across teams, tools, and platforms, and what it really takes to get integration right.
– Discover how uniJed customer data fuels smarter personalisation, supports AI-driven insights, and reveals both the power and boundaries of automation.

Breakout | [Retail Media Collaborations] Creating Connected Customer Experiences

11:10 - 11:40 | Morning Coffee Break

Breakout | [Composable MarTech] Making MarTech Work for You with Composable Stacks & Concrete Results

11:40 - 12:20

Panel Discussion | [Marketing ROI] Unlocking Revenue with Strategic Consent

– Explore how leading marketing teams are reframing consent as more than a regulatory checkbox. By treating privacy as the foundation for trust and personalisation, marketers can unlock richer customer insights, design smarter campaigns, and achieve measurable revenue impact.
– Learn how to fuel marketing innovation with a privacy-first data strategy that strengthens trust and engagement.
– Understand more on the critical role of preference management in powering personalised, high-performing campaigns.
– Unlock compliant cross-sell and upsell opportunities by truly understanding customer needs & hear real-world success stories from brands turning consent into a competitive advantage.

Breakout | [Composable MarTech] Making MarTech Work for You with Composable Stacks & Concrete Results

12:20 - 12:40

Keynote Presentation | [Driving Adoption] Change Management Strategies for Embracing New MarTech and AI in Marketing Teams

– Explore proven change management strategies to help marketing leaders drive successful adoption across their teams.
– Learn how to overcome scepticism, manage stakeholder expectations, and align new tools with existing workflows.
– Gain practical guidance on navigating the human and technical sides of transformation.
– Learn how to build a culture of innovation, secure internal buy-in, and ensure that new technologies are implemented smoothly, efficiently, and with lasting impact.

Breakout | [Composable MarTech] Making MarTech Work for You with Composable Stacks & Concrete Results

12:40 - 13:00

Fireside Chat | [Customer Loyalty and Engagement] Cracking the Code on Customer Engagement That Lasts

– Dive into the evolving world of customer loyalty and engagement, exploring how to design loyalty programs that genuinely resonate and retain.
– Discover how social listening tools can unlock powerful insights into customer sentiment and behaviours, helping brands stay responsive and relevant.
– Examine how aligning marketing with CSR initiatives can deepen trust, enhance brand reputation, and create more meaningful connections.

Breakout | [Composable MarTech] Making MarTech Work for You with Composable Stacks & Concrete Results

13:00 - 14:10 | Mezze Lunch & Networking

Breakout | [Customer Centricity] The Role of Building Trust in the Customer Journey

14:10 - 14:30

Fireside Chat | [Compliance] Navigating the Legal Labyrinth of Modern Marketing

– Hear how others are tackling the critical, often complex intersection of marketing, governance, legal, and compliance.
– Learn how to navigate GDPR and other evolving privacy regulations while maintaining effective, compliant campaigns.
– Explore how to build secure, accessible digital experiences and address internal governance from managing stakeholder expectations to aligning with IT and budget decision-makers.

Breakout | [Customer Centricity] The Role of Building Trust in the Customer Journey

14:30 - 14:50

Keynote Presentation | [AI Agents] The Digital Workforce Redefining the Future of Websites & Marketing

– Hear how AI will redefine marketing in the next five years, going from assisting us to actively building and optimising digital experiences.
– Explore why human creativity and brand identity will be the key to success, leveraging AI as a collaborator, rather than a replacement.

Breakout | [Customer Centricity] The Role of Building Trust in the Customer Journey

14:50 - 15:30

Panel Discussion | [Digital Brand Experience] Building Brand Relevance in a Distracted Digital World

– Explore how leading brands earn attention and cut through digital noise to remain memorable and trusted in fast-moving markets.
– Examine evolving engagement strategies & how brand marketing must adapt to stay aligned with shifting consumer behaviours and values.

Breakout | [Customer Centricity] The Role of Building Trust in the Customer Journey

15:30 - 16:00 | Afternoon Coffee Break

Breakout | [Customer Data Platform (CDP)] Democratising Data & Driving a Customer-Centric Culture with CDPs

16:00 - 16:20

Keynote Presentation | [Personalisation] Leveraging MarTech and AI for Hyper-Personalised Experiences

– Explore how marketers can leverage MarTech and AI to create hyper-personalised experiences that resonate with individual customers across multiple touchpoints.
– Learn best practices for using customer data to drive real-time, dynamic personalisation, and discuss the role of AI in automating and optimising these experiences.

Breakout | [Customer Data Platform (CDP)] Democratising Data & Driving a Customer-Centric Culture with CDPs

16:20 - 16:45

Fireside Chat | [Marketing & Sales Alignment] From Frenemies to Power Partners

– Explore practical strategies to bridge the gap, foster collaboration, and create a unified approach to driving revenue.
– Learn how to align goals, share insights, and build effective communication channels that support a seamless customer journey.
– Hear how to break down silos, improve lead quality and conversion, and ultimately achieve stronger, measurable outcomes through sales and marketing alignment.

Breakout | [Customer Data Platform (CDP)] Democratising Data & Driving a Customer-Centric Culture with CDPs

16:45- 17:25

Panel Discussion | [MarTech Stack Integration] Optimising Tools for Seamless Collaboration and Enhanced Efficiency

– Explore the best practices for integrating various marketing technologies to ensure seamless workflows, reduce silos, and improve cross-team alignment.
– Learn how to optimise your MarTech stack to drive better collaboration, streamline processes, and enhance overall marketing efficiency.
– Hear practical insights into selecting, connecting, and optimising tools to equip you with the strategies needed to maximise the potential of your tech stack and deliver impactful, data-driven campaigns.

Breakout | [Customer Data Platform (CDP)] Democratising Data & Driving a Customer-Centric Culture with CDPs

17:25 - 19:30 | Day 1 Closing Remarks & The MarTech Summit Happy Hour sponsored by Storyblok!

Grab a drink and join us for this networking drinks session with your fellow marketers!

End of Day 1 - See you tomorrow!

Day 2 - Thursday 13 November

08:00 - 08:50 | Registration & Energiser Breakfast

We are splitting into B2B Marketing & B2C Marketing stages on Day 2 for marketers from different verticals to deep dive and exchange ideas.

Day 2 - Thursday 13 November

08:00 - 08:50 | Registration & Energiser Breakfast

We are splitting into B2B Marketing & B2C Marketing stages on Day 2 for marketers from different verticals to deep dive and exchange ideas.
B2C Marketing STAGE

Theme: Customer Experience, Data Analytics & Insights

08:50 - 09:00 | Chairperson Introduction & Overview

B2B Marketing STAGE

Theme: Sales Enablement & Demand Generation

08:50 - 09:00 | Chairperson Introduction & Overview

Breakout | [Digital Transformation] Small Room, Big Shifts: Validating Digital Strategy Through Peer Exchange
09:00 - 09:50 Panel Discussion | [Loyalty] Crafting the Perfect Customer Journey

- Where does your organisation currently stand in developing & executing a customer journey strategy? What progress or key milestones have shaped your approach?
- How can businesses achieve effective personalisation, & what resources are essential to support this? Additionally, how does understanding the customer's lifestyle factor into your approach?
- What key strategies are effective for building lasting relationships, driving retention, and converting customers into brand advocates?

09:00 - 09:50 Panel Discussion | [Marketing Automation] Streamlining & Automating Marketing Processes for Efficiency and Growth in B2B Companies

- How are B2B businesses effectively balancing personalisation with automation to create compelling and engaging client experiences?
- How are we embracing the responsible use of AI in our automation efforts and what impact is it having on operational efficiency, decision making and ways of working?
- To what extent do data silos obstruct the adoption of marketing automation, and what innovative strategies have we employed to overcome these barriers?

09:50 - 10:10 Keynote Presentation | [Customer-Driven Growth] Turning Customer Journeys into Competitive Advantage

- Unlock growth by translating CX strategy into measurable outcomes—mapping and resolving friction points across digital, in-store, and hybrid experiences.
- Elevate personalisation across every touchpoint while balancing scale, empathy, and operational realities in fast-moving B2C environments.

09:50 - 10:10 Keynote Presentation | [AI-Powered CRM] Redefining B2B Customer Relationships for Growth and Loyalty

– Discover how AI is transforming B2B customer relationship management—from smarter segmentation and predictive insights to personalised engagement at scale.
– Learn strategies for aligning sales, marketing, and service teams around AI-enhanced CRM workflows that drive measurable revenue impact.
– Explore real-world case studies where AI-driven CRM innovation has accelerated pipeline velocity, improved retention, and strengthened customer trust.

10:10 - 10:50 Panel Discussion | [GenAI in Content Creation] Unlocking the Future of Marketing with AI-Powered Creativity

– Explore how generative AI is reshaping content creation, from compelling copy and dynamic imagery to video production and interactive media.
– Gain practical strategies for integrating AI-generated content into your marketing mix while ensuring brand consistency, authenticity, and compliance.
– Be inspired by real-world case studies demonstrating how leading teams are using GenAI to boost eVciency, personalise experiences, and deepen audience engagement.

10:10 - 10:50 Panel Discussion | [B2B Buyer Journey] Maximising Productivity Across the Buyer Journey through Enablement Strategies

- How do you achieve full visibility into the buyer journey within your organisation?
- How can companies develop effective enablement strategies to ensure that Jeld teams are fully utilising all available assets?
- What practical tips & tools can improve asset usage and drive better alignment between marketing & Jeld teams?

10:50 - 11:10 Keynote Presentation | [AI & Automation] Smarter, Faster, Better: Leveraging AI to Supercharge B2C Campaigns

- Discover how top brands are using AI and automation to personalise at scale, predict customer needs, and optimise campaigns in real time.
- Explore practical tactics that elevate customer experience and marketing performance, plus tips to avoid common pitfalls and stay ahead in an AI-driven future.

10:50 - 11:10 Keynote Presentation | [Revenue Marketing Operations] Connecting the Dots Between MarTech, Marketing, and Measurable Growth

– Discover how leading B2B organisations are operationalising MarTech stacks to tie marketing directly to revenue outcomes.
– Learn frameworks for aligning marketing operations, sales enablement, and finance around shared growth metrics.
– Be inspired by case studies showing how streamlined RevOps drives efficiency, accountability, and sustainable pipeline growth.

11:10 - 11:40 | Morning Coffee Break
Breakout | [Measurement & ROI] Metrics That Matter & Reporting That Resonates to Prove MarTech Value
11:40 - 12:20 Panel Discussion | [MarTech Data Insights] Transforming Data into Tangible Returns for Brand Growth

- In your role, how do you evaluate the types of data available to you, and what key insights do you find most impactful for driving strategy?
- How complex is measurement and attribution? How can we confidently measure the impact of an initiative on brand growth in an omnichannel world?
- What are the pitfalls in leveraging data strategies?

11:40 - 12:20 Panel Discussion | [Smarketing Alignment] Two-Way Training and Coaching Strategies for Enhanced Revenue Drive between Sales and Marketing Teams

- How do you feel your Sales & Marketing teams work together currently, and are there any specific areas stronger than others?
- What methods are you using to facilitate this integration? What technology underpins these efforts, and how are you leveraging AI to enhance them? Do you have the foundational elements in place to drive efficiencies effectively?
- If there was one improvement you could implement to improve the culture of two-way coaching and training between Sales and Marketing, what would it be and why?

12:20 - 12:40 Keynote Presentation | [Digital Asset Management] Building the Foundation for Personalisation at Scale getting through the Content Chaos to Content Clarity

– Why personalisation fails without organised content and metadata.
– DAM as the enabler of data-driven, AI-powered customer experiences.

12:20 - 12:40 Keynote Presentation | [Account Based Marketing] Crafting Winning Strategies for High-Value B2B Accounts

- Discover the power of Account-Based Marketing (ABM) and how it’s transforming the B2B landscape.
- Hear actionable insights into crafting and executing effective ABM strategies tailored to target high-value accounts.
- Learn best practices for aligning sales and marketing teams, personalising outreach, and measuring success.

12:40 - 13:00 Keynote Presentation | [CX Optimisation] From Guessing to Knowing – The Role of AI in Customer Experience Optimisation

– Discuss the importance of data-driven decision-making in optimising customer experiences.
– Discover how AI can empower marketers to conduct ongoing testing and experimentation, even with limited resources.
– Hear best practices for using AI to automate testing processes and analyse results, ensuring your strategies are informed by real user data.
– Understand the best roadmap for integrating AI into your customer engagement efforts to drive meaningful improvements.

12:40 - 13:00 Keynote Presentation | [Data Privacy & Ethics] Building Trust While Powering B2B Marketing Innovation

– Unpack the evolving landscape of data privacy and compliance, and its impact on B2B marketing strategies.
– Explore how ethical data practices can be a competitive advantage, fostering trust across long and complex buyer journeys.
– Gain practical insights into balancing personalisation with compliance to drive effective and responsible B2B engagement.

13:00 - 14:10 | Mezze Lunch & Networking

13:00 - 14:10 | Mezze Lunch & Networking
Breakout | [Human-Centred AI] Where AI Enhances (Not Replaces) the Marketer's Role AKA Humanising Automation
14:10 - 14:30 Keynote Presentation | [E-Commerce] Strategising Across Channels, Products, and Services for E-Commerce Success

- Where does e-commerce fit within a more digital-native market, & what does the landscape look like?
- How are you looking at new initiatives & utilising them to build engagement?
- What are the two most important lessons you’ve learnt?

14:10 - 14:30 Keynote Presentation | [B2B Marketing Metrics] Crafting the Perfect Customer Journey & Maximising Loyalty

- How would you describe your current approach to crafting the perfect customer journey & maximising loyalty? Where does your organisation stand in this process?
- How can B2B marketers start mapping complex customer journeys without getting overwhelmed by data, and what strategies help focus on the most impactful insights?
- What is the one key metric you prioritise when measuring the success of customer journeys in B2B marketing, & how does this metric drive strategic decisions to enhance loyalty?

14:30 - 14:50 Keynote Presentation | [Customer Journey] Mastering the Art of Seamless B2C E-Commerce

- Explore the latest trends shaping B2C e-commerce, with a deep-dive into successful omnichannel strategies that are driving growth and boosting customer engagement.
- Hear real-world case studies showcasing how B2C brands are integrating both online and offline touchpoints to deliver seamless customer experiences.
- Gain actionable insights into the effectiveness of these strategies, and discover how to implement them within your own B2C business to remain competitive in a rapidly evolving e-commerce landscape.

14:30 - 14:50 Keynote Presentation | [Integrated Marketing Partnerships] Driving B2B Growth Through Strategic Partnerships

- Identifying key challenges and success factors in building and managing impactful B2B partnerships across industries.
- Exploring how technology, innovation, and data-driven insights are transforming partnership value and maximising ROI.

14:50 - 15:30 Panel Discussion | [Gamification] Enhancing Customer Engagement Through Interactive Experiences

- Discover how brands are leveraging gamification to boost customer engagement, personalise interactions, and drive loyalty.
- Explore success stories and uncover the latest gamification trends that are transforming the way brands connect with consumers.

14:50 - 15:30 Panel Discussion | [Demand Generation] Utilising Data Insights from Demand Generation Strategies

- How do you manage and optimise data inefficiencies when you have to "make do" with available resources?
- What are the key steps and strategies to building a high-performing demand generation engine, and how do you overcome the common marketing challenges along the way?
- What are the most valuable data points marketers should focus on to drive effective demand generation strategies?

Day 2 Closing Remarks & Departure Networking Coffee

Day 2 Closing Remarks & Departure Networking Coffee

Copyright © 2025 BEETc Ltd. All Rights Reserved. Registered in England and Wales. Company Register Number 10786196