– Explore how marketers can embrace platform diversity and build effective omnichannel strategies to deliver a seamless, consistent customer experience.
– Learn how to unify your tech stack and marketing efforts for maximum impact.
– Expect insights on overcoming common challenges, selecting the right platforms, and measuring performance across the full customer lifecycle.
– Exploring practical use cases of AI in marketing teams to streamline workflows, enhance customer personalisation, and drive better outcomes.
– Leveraging Generative AI (GenAI) to unlock creative potential and improve campaign effectiveness across industries.
– Understanding the role of AI in change management, fostering adoption, and overcoming common implementation challenges in the marketing space.
– Explore how marketers can harness the power of data through advanced analytics and predictive modelling to make smarter, more informed decisions.
– Learn more on the importance of data in shaping marketing strategies, from gathering and analysing customer insights to leveraging advanced tools for segmentation, targeting, and campaign optimisation.
– Learn how to use predictive analytics to forecast trends, personalise customer experiences, and ultimately drive higher ROI.
– Hear more on the persistent challenges of connecting siloed data across teams, tools, and platforms, and what it really takes to get integration right.
– Discover how uniJed customer data fuels smarter personalisation, supports AI-driven insights, and reveals both the power and boundaries of automation.
– Explore how leading marketing teams are reframing consent as more than a regulatory checkbox. By treating privacy as the foundation for trust and personalisation, marketers can unlock richer customer insights, design smarter campaigns, and achieve measurable revenue impact.
– Learn how to fuel marketing innovation with a privacy-first data strategy that strengthens trust and engagement.
– Understand more on the critical role of preference management in powering personalised, high-performing campaigns.
– Unlock compliant cross-sell and upsell opportunities by truly understanding customer needs & hear real-world success stories from brands turning consent into a competitive advantage.
– Explore proven change management strategies to help marketing leaders drive successful adoption across their teams.
– Learn how to overcome scepticism, manage stakeholder expectations, and align new tools with existing workflows.
– Gain practical guidance on navigating the human and technical sides of transformation.
– Learn how to build a culture of innovation, secure internal buy-in, and ensure that new technologies are implemented smoothly, efficiently, and with lasting impact.
– Dive into the evolving world of customer loyalty and engagement, exploring how to design loyalty programs that genuinely resonate and retain.
– Discover how social listening tools can unlock powerful insights into customer sentiment and behaviours, helping brands stay responsive and relevant.
– Examine how aligning marketing with CSR initiatives can deepen trust, enhance brand reputation, and create more meaningful connections.
– Hear how others are tackling the critical, often complex intersection of marketing, governance, legal, and compliance.
– Learn how to navigate GDPR and other evolving privacy regulations while maintaining effective, compliant campaigns.
– Explore how to build secure, accessible digital experiences and address internal governance from managing stakeholder expectations to aligning with IT and budget decision-makers.
– Hear how AI will redefine marketing in the next five years, going from assisting us to actively building and optimising digital experiences.
– Explore why human creativity and brand identity will be the key to success, leveraging AI as a collaborator, rather than a replacement.
– Explore how leading brands earn attention and cut through digital noise to remain memorable and trusted in fast-moving markets.
– Examine evolving engagement strategies & how brand marketing must adapt to stay aligned with shifting consumer behaviours and values.
– Explore how marketers can leverage MarTech and AI to create hyper-personalised experiences that resonate with individual customers across multiple touchpoints.
– Learn best practices for using customer data to drive real-time, dynamic personalisation, and discuss the role of AI in automating and optimising these experiences.
– Explore practical strategies to bridge the gap, foster collaboration, and create a unified approach to driving revenue.
– Learn how to align goals, share insights, and build effective communication channels that support a seamless customer journey.
– Hear how to break down silos, improve lead quality and conversion, and ultimately achieve stronger, measurable outcomes through sales and marketing alignment.
– Explore the best practices for integrating various marketing technologies to ensure seamless workflows, reduce silos, and improve cross-team alignment.
– Learn how to optimise your MarTech stack to drive better collaboration, streamline processes, and enhance overall marketing efficiency.
– Hear practical insights into selecting, connecting, and optimising tools to equip you with the strategies needed to maximise the potential of your tech stack and deliver impactful, data-driven campaigns.
Theme: Customer Experience, Data Analytics & Insights
08:50 - 09:00 | Chairperson Introduction & Overview
Theme: Sales Enablement & Demand Generation
08:50 - 09:00 | Chairperson Introduction & Overview
- Where does your organisation currently stand in developing & executing a customer journey strategy? What progress or key milestones have shaped your approach?
- How can businesses achieve effective personalisation, & what resources are essential to support this? Additionally, how does understanding the customer's lifestyle factor into your approach?
- What key strategies are effective for building lasting relationships, driving retention, and converting customers into brand advocates?
- How are B2B businesses effectively balancing personalisation with automation to create compelling and engaging client experiences?
- How are we embracing the responsible use of AI in our automation efforts and what impact is it having on operational efficiency, decision making and ways of working?
- To what extent do data silos obstruct the adoption of marketing automation, and what innovative strategies have we employed to overcome these barriers?
- Unlock growth by translating CX strategy into measurable outcomes—mapping and resolving friction points across digital, in-store, and hybrid experiences.
- Elevate personalisation across every touchpoint while balancing scale, empathy, and operational realities in fast-moving B2C environments.
– Discover how AI is transforming B2B customer relationship management—from smarter segmentation and predictive insights to personalised engagement at scale.
– Learn strategies for aligning sales, marketing, and service teams around AI-enhanced CRM workflows that drive measurable revenue impact.
– Explore real-world case studies where AI-driven CRM innovation has accelerated pipeline velocity, improved retention, and strengthened customer trust.
– Explore how generative AI is reshaping content creation, from compelling copy and dynamic imagery to video production and interactive media.
– Gain practical strategies for integrating AI-generated content into your marketing mix while ensuring brand consistency, authenticity, and compliance.
– Be inspired by real-world case studies demonstrating how leading teams are using GenAI to boost eVciency, personalise experiences, and deepen audience engagement.
- How do you achieve full visibility into the buyer journey within your organisation?
- How can companies develop effective enablement strategies to ensure that Jeld teams are fully utilising all available assets?
- What practical tips & tools can improve asset usage and drive better alignment between marketing & Jeld teams?
- Discover how top brands are using AI and automation to personalise at scale, predict customer needs, and optimise campaigns in real time.
- Explore practical tactics that elevate customer experience and marketing performance, plus tips to avoid common pitfalls and stay ahead in an AI-driven future.
– Discover how leading B2B organisations are operationalising MarTech stacks to tie marketing directly to revenue outcomes.
– Learn frameworks for aligning marketing operations, sales enablement, and finance around shared growth metrics.
– Be inspired by case studies showing how streamlined RevOps drives efficiency, accountability, and sustainable pipeline growth.
- In your role, how do you evaluate the types of data available to you, and what key insights do you find most impactful for driving strategy?
- How complex is measurement and attribution? How can we confidently measure the impact of an initiative on brand growth in an omnichannel world?
- What are the pitfalls in leveraging data strategies?
- How do you feel your Sales & Marketing teams work together currently, and are there any specific areas stronger than others?
- What methods are you using to facilitate this integration? What technology underpins these efforts, and how are you leveraging AI to enhance them? Do you have the foundational elements in place to drive efficiencies effectively?
- If there was one improvement you could implement to improve the culture of two-way coaching and training between Sales and Marketing, what would it be and why?
– Why personalisation fails without organised content and metadata.
– DAM as the enabler of data-driven, AI-powered customer experiences.
- Discover the power of Account-Based Marketing (ABM) and how it’s transforming the B2B landscape.
- Hear actionable insights into crafting and executing effective ABM strategies tailored to target high-value accounts.
- Learn best practices for aligning sales and marketing teams, personalising outreach, and measuring success.
– Discuss the importance of data-driven decision-making in optimising customer experiences.
– Discover how AI can empower marketers to conduct ongoing testing and experimentation, even with limited resources.
– Hear best practices for using AI to automate testing processes and analyse results, ensuring your strategies are informed by real user data.
– Understand the best roadmap for integrating AI into your customer engagement efforts to drive meaningful improvements.
– Unpack the evolving landscape of data privacy and compliance, and its impact on B2B marketing strategies.
– Explore how ethical data practices can be a competitive advantage, fostering trust across long and complex buyer journeys.
– Gain practical insights into balancing personalisation with compliance to drive effective and responsible B2B engagement.
- Where does e-commerce fit within a more digital-native market, & what does the landscape look like?
- How are you looking at new initiatives & utilising them to build engagement?
- What are the two most important lessons you’ve learnt?
- How would you describe your current approach to crafting the perfect customer journey & maximising loyalty? Where does your organisation stand in this process?
- How can B2B marketers start mapping complex customer journeys without getting overwhelmed by data, and what strategies help focus on the most impactful insights?
- What is the one key metric you prioritise when measuring the success of customer journeys in B2B marketing, & how does this metric drive strategic decisions to enhance loyalty?
- Explore the latest trends shaping B2C e-commerce, with a deep-dive into successful omnichannel strategies that are driving growth and boosting customer engagement.
- Hear real-world case studies showcasing how B2C brands are integrating both online and offline touchpoints to deliver seamless customer experiences.
- Gain actionable insights into the effectiveness of these strategies, and discover how to implement them within your own B2C business to remain competitive in a rapidly evolving e-commerce landscape.
- Identifying key challenges and success factors in building and managing impactful B2B partnerships across industries.
- Exploring how technology, innovation, and data-driven insights are transforming partnership value and maximising ROI.
- Discover how brands are leveraging gamification to boost customer engagement, personalise interactions, and drive loyalty.
- Explore success stories and uncover the latest gamification trends that are transforming the way brands connect with consumers.
- How do you manage and optimise data inefficiencies when you have to "make do" with available resources?
- What are the key steps and strategies to building a high-performing demand generation engine, and how do you overcome the common marketing challenges along the way?
- What are the most valuable data points marketers should focus on to drive effective demand generation strategies?
Cookie | Duration | Description |
---|---|---|
AWSALBCORS | 7 days | Amazon Web Services set this cookie for load balancing. |
cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category. |
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
CookieLawInfoConsent | 1 year | CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie. |
elementor | never | The website's WordPress theme uses this cookie. It allows the website owner to implement or change the website's content in real-time. |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duration | Description |
---|---|---|
IDE | 1 year 24 days | Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile. |
test_cookie | 15 minutes | doubleclick.net sets this cookie to determine if the user's browser supports cookies. |
VISITOR_INFO1_LIVE | 5 months 27 days | YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
YSC | session | Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
yt-remote-connected-devices | never | YouTube sets this cookie to store the user's video preferences using embedded YouTube videos. |
yt-remote-device-id | never | YouTube sets this cookie to store the user's video preferences using embedded YouTube videos. |
yt.innertube::nextId | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
yt.innertube::requests | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
Cookie | Duration | Description |
---|---|---|
__cf_bm | 30 minutes | Cloudflare set the cookie to support Cloudflare Bot Management. |
Cookie | Duration | Description |
---|---|---|
_hjSessionUser_2231490 | 1 year | Description is currently not available. |
cookielawinfo-checkbox-functional-analytical | 1 year | Description is currently not available. |
Cookie | Duration | Description |
---|---|---|
_ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
_ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
_gat_gtag_UA_* | 1 minute | Google Analytics sets this cookie to store a unique user ID. |
_gcl_au | 3 months | Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. |
_gid | 1 day | Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. |
_hjFirstSeen | 30 minutes | Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user. |
_hjIncludedInSessionSample_2231490 | 2 minutes | Description is currently not available. |
_hjSession_2231490 | 30 minutes | Description is currently not available. |
CONSENT | 2 years | YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data. |
Cookie | Duration | Description |
---|---|---|
__cf_bm | 30 minutes | Cloudflare set the cookie to support Cloudflare Bot Management. |