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Live Customer Experience

25 May 2021 | #VirtualMarTech

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You will be able to join each session 15 minutes prior to the start time.

Image by Syarafina Yusof
Live Customer Experience | On-Demand | #VirtualMarTech
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AGENDA

Keynote Presentation | Delivering a Unique Customer Experience with LIVE Video Service

Live streaming has become the new normal. Streaming video reshapes how people work, exercise, shop, and learn. Forward-thinking businesses are embracing live video streaming services for new ways of communication, new digital customer experience, and new business model.

 

In this session, MegazoneCloud introduces how leading companies increase sales and enhance customer engagement by leveraging live streaming services. We would share the challenges when adopting video to business and how we can help you solve the issues with CloudPlex Media, MegazoneCloud's ready-made live streaming video platform.

Willy Cho

Co-CEO

MegazoneCloud

Fireside Chat | How Cloud Optimised Technologies Enable Seamless Customer Experience that Standout

  • What are the key pillars and best practices companies should consider to being a customer-centric digital first company

  • How to connect the dots between O2O to create holistic experiences

  • How can organisation best prepare for the future in terms of digital experience

  • How can/has the cloud enabled organisation to create better digital cx

Adrian M Odgers

Ex-Head, Global Digital Experience Studio

Fidelity International

Rohan Kamra

Regional Digital Marketing & Media Manager, Asia Pacific & Japan

Intel Corporation

Nell Bond

Head of Customer Experience

Sportsbet

Candice Iyog

VP, Marketing & Customer Experience

Cebu Pacific

Anila Fredericks

Head of Customer Service Operations

Telstra

CXO Interactive Panel | The Key to Creating Value: CX Analytics

The convergence of data analytics and marketing insights means that companies are now able to deliver more meaningful customer experiences that differentiate their brand. During this on-demand discussion, you will be able to discuss what you feel are the key aspects to leverage your companies analytics potential, in order to be competitive in the future.

Lai Kwan Chow

Asia Pacific Customer Service Senior Director

P&G

Juliana Chu

Director, Digital & Analytics, APAC

Kimberly-Clark

Speakers

Willy Cho

Co-CEO

MegazoneCloud

Nell Bond

Head of Customer Experience

Sportsbet

Adrian M Odgers

Ex-Head Global Digital Experience Studio

Fidelity International

Candice Iyog

VP, Marketing & Customer Experience

Cebu Pacific

Lai Kwan Chow

Asia Pacific Customer Service Senior Director

P&G

Anila Fredericks

Head of Customer Service Operations

Telstra

Juliana Chu

Director, Digital & Analytics, APAC

Kimberly-Clark

Rohan Kamra

Regional Digital Marketing & Media Manager, APJ 

Intel Corporation

 
 
 
the Spotlight

Introducing The MarTech Spotlight: A new virtual series showcasing exclusive webinars, roundtables, fireside chats, and meetups. Like our flagship summit, these events are curated for senior marketing professionals and will feature sessions with cross-industry thought leaders. This series is distinct as it will take a deeper dive into different cities, themes, and ideas for a concentrated look at the most important factors impacting the MarTech landscape today. 

BEETC

a BEETc. event

Sponsorship Opportunities: eli@theMartechSummit.com
Delegate Registration: cng@theMartechSummit.com

General Enquiry: hello@theMartechSummit.com

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